FREQUENTLY ASKED QUESTIONS

1. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfer (on request for specific orders)

All payments are processed securely, and you will receive a confirmation email once your order has been placed.

2. What are the shipping options?

We offer several shipping options (excluding personalised and custom orders):

  • Standard Shipping: Estimated delivery within 2-5 business days.
  • Express Shipping: Estimated delivery within 1-3 business days.
  • International Shipping: Available for most countries. Delivery times vary based on location and customs processing.

Shipping fees are calculated at checkout based on the destination and shipping method chosen.

3. How long will it take to receive my order?

Delivery times depend on the shipping method you choose and your location (excluding personalised and custom orders):

  • Standard shipping typically takes 2-5 business days.
  • Express shipping takes 1-3 business days.
  • International shipping times may vary depending on customs procedures.

You will receive a tracking number to monitor your order’s progress once it has been shipped.

4. Can I track my order?

Yes, once your order is shipped, we will send you a tracking number via email so you can follow the status of your delivery. You can track your order on our website or through the carrier’s website.

5. What is your return policy?

You can return regular merchandise within 14 days of receiving your order for a refund or exchange, provided the product is in its original condition and packaging. Return shipping costs are the responsibility of the customer.

Please note: Customized or personalized products are not eligible for return or exchange, except in cases of defect orders.

For more details, see our Return and Exchange Policy.

6. What should I do if my product is defective or incorrect?

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, and we will cover the return shipping costs for defective or incorrect items.

7. Do you offer international shipping?

Yes, we offer international shipping to most countries. Delivery times and costs vary based on the destination. Please note that customs fees, duties, and taxes may apply depending on your country’s regulations, and they are the responsibility of the customer.

8. Can I cancel or modify my order?

Orders can be modified or canceled before they are processed and shipped. Please contact us as soon as possible if you need to make changes. Once an order is shipped, it cannot be canceled, but you may still return it under our return policy.

9. Are your prices inclusive of VAT?

Yes, all prices displayed on our website include VAT (TTC – Toutes Taxes Comprises) for customers in the EU. For international orders outside of the EU, taxes may not be included, and customs duties may apply.

10. How do I contact customer service?

You can reach our customer service team through the following:

  • Email: support@witspell.com
  • Business Hours: 9 a.m. – 5 p.m.

We strive to respond to all inquiries within 48 hours.

CONTACT US FOR ANY QUESTIONS