Delivery Policy

At Witspell, we are committed to delivering your orders promptly and securely. Below, you will find detailed information about our shipping options, delivery times, costs, and policies for both domestic and international orders.

1. Shipping Methods and Delivery Options

We offer several delivery options to meet your needs. The available shipping methods and carriers will vary depending on your location and the product ordered. Delivery costs and times are calculated based on the shipping destination and the chosen service.

1.1 Domestic Shipping (France)

  • Standard Delivery:
    • Carrier: [e.g., Colissimo, La Poste]
    • Delivery Time: 2-5 business days
    • Cost: Calculated at checkout based on package weight and size
    • Free Shipping: On orders over 60 euros (if applicable)
  • Express Delivery:
    • Carrier: [e.g., Chronopost, DHL Express]
    • Delivery Time: 1-2 business days
    • Cost: Calculated at checkout based on package weight and size

1.2 International Shipping

We ship to most countries around the world. Depending on the destination, shipping times and costs will vary.

  • Standard International Shipping:
    • Carrier: [e.g., UPS, FedEx, Colissimo International]
    • Delivery Time: 5-15 business days, depending on the destination country
    • Cost: Calculated at checkout based on the destination and package weight
  • Express International Shipping:
    • Carrier: [e.g., DHL Express, UPS Express]
    • Delivery Time: 2-5 business days
    • Cost: Calculated at checkout based on the destination and package weight

1.3 Click & Collect (if applicable)

  • If you choose our “Click & Collect” option, you can pick up your order at one of our partner locations or stores within 2 business days of placing your order.

2. Delivery Times

  • Order Processing: Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive an email confirmation once your order has been shipped.
  • Delivery Estimates: Delivery times start from the date your order has been shipped, not from the date of order placement. Please allow additional time for processing during peak periods such as holidays or sales.
  • Tracking Information: Once your order is dispatched, you will receive an email with tracking information. You can track your shipment via the provided tracking number and link.

3. Shipping Costs

Shipping costs depend on the delivery method selected, the destination, and the total weight and size of the package. The exact shipping cost will be calculated and displayed at checkout before you finalize your purchase.

  • Free Shipping: We offer free standard shipping for domestic orders over 60 euros, and for international orders over 120 euros, where applicable.

4. Customs, Duties, and Taxes (International Orders)

For international orders, customs fees, import duties, taxes, or other charges may apply depending on the destination country. These charges are not included in the product or shipping cost and are the responsibility of the customer.

  • Customs Clearance: The customer is responsible for ensuring that the product can be legally imported into the destination country. Customs policies vary widely, so please check with your local customs office for detailed information.
  • Delays: Please note that customs inspections may cause delivery delays beyond our control. We are not responsible for delays due to customs processing.

5. Missed or Failed Deliveries

  • Incorrect Address: It is the responsibility of the customer to provide a correct and complete shipping address. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees will apply to resend the package.
  • Missed Delivery: If delivery cannot be completed due to the recipient being unavailable, the courier may leave a note with instructions on how to reschedule delivery or collect the package. If the package is returned to us, we will contact you to arrange re-shipment at your expense.

6. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us immediately. We will work with the courier service to resolve the issue as quickly as possible.
  • Damaged Packages: If your order arrives damaged, please take photos of the damage and contact us within 48 hours of receipt. We will assist you in filing a claim with the courier and provide a replacement or refund, as applicable.

7. Delivery Restrictions

  • Restricted Areas: We do not deliver to PO boxes, APO/FPO addresses, or certain restricted countries. If your shipping address falls into one of these categories, we will notify you immediately and work to find an alternative solution.
  • Custom Products: For custom-made or personalized products, please allow additional time for processing and production. Custom products typically take up to 14 business days before they are ready for shipment.

8. Contact Information

If you have any questions about our delivery policy or need assistance tracking your order, please contact our customer service team:

  • Email: support@witspell.com

By placing an order with us, you agree to the terms of this Delivery Policy. We strive to ensure that your shopping experience is as smooth and efficient as possible.