Terms and Conditions of Use (Conditions Générales d’Utilisation)

Welcome to witspell.com (“the website”). By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree to these terms, please do not use this website.

These Terms and Conditions govern the use of this website and any purchases made on it. Please read them carefully before placing any orders or accessing any services.

1. Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and accepted these Terms and Conditions, as well as any additional terms that may apply. These terms may be modified at any time, and it is your responsibility to review them regularly.

2. Products and Services

The products and services available on the website are described and presented as accurately as possible. However, slight variations may occur, particularly in terms of color or appearance due to display settings.

  • Availability: We strive to ensure that products are available for purchase. In the event of an out-of-stock item, we will notify you as soon as possible and may offer a substitute or refund.
  • Prices: Prices displayed on the website are in euros and inclusive of VAT, unless stated otherwise. Shipping fees are calculated at checkout and may vary depending on the destination and delivery option chosen.

3. Ordering Process

To place an order on our website, you must follow these steps:

  1. Select Products: Add your desired items to the cart.
  2. Confirm Cart: Review the products and quantities before proceeding to checkout.
  3. Personal Information: Enter billing and shipping information.
  4. Payment: Select a payment method and finalize your order.

Once your order has been placed, you will receive a confirmation email. Please ensure that your contact information is accurate, as we may use it to communicate updates regarding your order.

4. Payment Methods

We accept several forms of payment, including but not limited to (please refer to our Payment page):

  • Credit/Debit Cards: Visa, MasterCard, American Express.
  • PayPal: Secure online payment platform.
  • Bank Transfer: Available on request for specific purchases.

Payment is required in full at the time of order. In case of non-payment, the order will not be processed.

5. Delivery and Shipping

For detailed delivery information, including shipping options, delivery times, and associated costs, please refer to our Shipping and Delivery Policy.

  • Delivery Time: We aim to deliver products within the estimated timeframes provided at checkout. However, delays may occur due to unforeseen circumstances (e.g., customs, public holidays).
  • Shipping Costs: Shipping fees are calculated based on your location and the chosen delivery method.
  • Customs and Taxes: For international orders, you are responsible for any customs duties, taxes, or import fees imposed by your local authorities.

6. Return, Exchange, and Refund Policy

6.1 Right of Withdrawal (Droit de Rétractation)

In accordance with French law, consumers have the right to withdraw from their purchase within 14 days of receiving their order. To exercise this right, you must notify us within the 14-day period and return the product in its original condition. Shipping costs for returning the item are the responsibility of the customer.

  • Exclusions: Custom-made or personalized products cannot be returned or exchanged, in compliance with French consumer law.

6.2 Defective Products

If a product is defective, damaged, you may request a replacement or refund. Please contact us within 48 hours of receiving the product, and we will provide instructions for returning the item.

For more details, please refer to our Return and Exchange Policy.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and videos, is the intellectual property of WITSPELL or licensed for use. Unauthorized reproduction, distribution, or use of any content from this site is strictly prohibited.

You may not use, copy, or distribute any part of the website for commercial purposes without our express written consent.

8. Limitation of Liability

We strive to ensure that all information provided on this website is accurate and up-to-date. However, we cannot guarantee the completeness or accuracy of the content and are not liable for:

  • Any errors or omissions in the information provided.
  • Any damages resulting from the use or inability to use this website or any linked external sites.

We are also not liable for any indirect, incidental, or consequential damages resulting from your use of the website, including loss of data or profits.

9. User Responsibilities

As a user of this website, you agree to:

  • Provide accurate, complete, and up-to-date information when placing an order or creating an account.
  • Not engage in any activity that would interfere with the proper functioning of the website.
  • Respect the intellectual property rights of others, including the website’s content.

We reserve the right to suspend or terminate access to the website for users who violate these terms.

10. Privacy and Data Protection

We are committed to protecting your personal data in compliance with GDPR and French law. For more details on how we collect, process, and safeguard your personal data, please refer to our Privacy Policy.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by French law. Any disputes arising from the use of the website or related to these terms will be subject to the jurisdiction of the courts in Paris, France.

In accordance with French consumer law, you have the right to refer any dispute to a Consumer Mediator. We are required to inform you of the mediator we work with and provide access to alternative dispute resolution methods.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

  • Email: support@witspell.com
  • Address: 9 Rue des Colonnes, Paris, France, 75002

By using our website, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.

Effective Date: 01.10.2024.